Troubleshooting Your IVG Smart 5500: What to Do If It’s Not Working
If your IVG Smart 5500 isn’t working as expected, don’t worry—these quick troubleshooting steps can help resolve the issue so you can enjoy your device.
1. Check for Protective Seals
The IVG Smart 5500 comes with a rubber stopper on the mouthpiece and a sticker over the airflow slot. Double-check that both have been removed to ensure proper airflow and activation.
2. Charge the Battery
If your device isn’t working, the battery may be low. Plug it into a USB-C charger and let it charge for at least 30 minutes. A full battery should get the device up and running again.
Pro Tip: OB Vape stocks compatible USB-C chargers and offers next-day delivery across Ireland, so you can keep your device ready to go without waiting.
3. Clear the Airflow
If there’s little or no vapour, the airflow may be blocked. Gently blow into the mouthpiece or tap the device on a soft surface to clear any debris. Make sure the airflow slot at the bottom is also free of any obstructions.
4. Test the Draw Activation
The IVG Smart 5500 is draw-activated, so it relies on a steady inhale to work. Try taking a slow, consistent puff. If you’re still having trouble, it might be helpful to test with a different USB-C cable to confirm the charging connection.
5. Contact OB Vape for Support
If none of these steps solve the issue, there may be a defect with the device. OB Vape is here to help! Our knowledgeable team is available to assist you with replacements or guidance.
Why Choose OB Vape?
As a family-run Irish business, OB Vape is dedicated to providing top-quality products with next-day delivery across Ireland. We’re committed to ensuring a seamless experience with all our products.
Troubleshooting your IVG Smart 5500 is simple, and with OB Vape, you have access to quality support and quick delivery options.
