Returns Policy

This policy explains change-of-mind returns, faulty goods and our additional replacement guarantee. Nothing in it limits your statutory consumer rights.

Contact us and return address

Contact info@obvape.ie or 083 078 5000 with your order number or other proof of purchase and tell us whether you wish to cancel or report a fault. Contacting us first helps us arrange the appropriate return method; our permission is not a condition of exercising your statutory cancellation rights.

OB Vape
Unit 12B, Southgate Shopping Centre
Colp Cross, Drogheda
Co. Meath
A92 DA2Y
Ireland

Changing your mind about an online purchase

For eligible goods, you can cancel without giving a reason within 14 days after delivery. Tell us clearly that you wish to cancel, then send the goods back within a further 14 days. You may use the cancellation form below, but you do not have to.

For a change-of-mind return, you pay the direct return-postage cost where we informed you of that cost before purchase. We cover it if we agreed to do so or did not provide the required information. Please retain proof of posting.

Handle goods only as needed to establish their nature, characteristics and functioning. Where the law allows, a deduction may apply for loss in value caused by additional handling. Original packaging is helpful, but missing packaging does not by itself remove statutory rights.

Sealed goods and hygiene

The change-of-mind right does not apply to sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed after delivery. This exception applies only where its legal conditions are met. It does not remove rights where goods are faulty, not as described or otherwise fail to conform to the contract. We do not apply a blanket “no replacements once opened” rule to faulty goods.

Faulty, damaged or incorrect goods

Tell us promptly if something is wrong. If a fault arises within the first 30 days after delivery, you can exercise your short-term right to end the contract within that period and obtain a full refund. You do not have to accept a repair or replacement instead.

After 30 days, remedies can include repair or replacement, subject to the legal rules on feasibility and disproportionate cost. A price reduction or refund can apply in the circumstances set out by law, including serious faults or where a repair or replacement does not resolve the issue. Your rights do not end after 15 or 30 days.

The same statutory rights apply to sale items. Use of a product does not automatically prevent a valid faulty-goods claim. Normal wear, accidental damage or misuse is different from a fault for which we are responsible. We cover return costs for valid faulty-goods claims; contact us to arrange the return.

Our additional 15-day replacement guarantee

Our existing guarantee allows faulty items to be returned for replacement within 15 days of receipt, with OB Vape covering return delivery costs. It is an additional option, not a deadline on your statutory rights or a requirement to accept replacement instead of a statutory refund. Contact us at the details above to use it.

Refunds

For an eligible online cancellation, we refund the goods and the least expensive standard outward-delivery charge applicable to the cancelled purchase. Extra costs for a more expensive delivery option are not refundable under the cancellation right. We refund within 14 days of your cancellation notice, but may wait until we receive the returned goods or evidence that you sent them, whichever comes first.

For a statutory faulty-goods refund, we reimburse without undue delay and within the applicable legal deadline, normally no later than 14 days after receiving the returned goods. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.

Optional cancellation form

Send to: OB Vape, Unit 12B, Southgate Shopping Centre, Colp Cross, Drogheda, Co. Meath, A92 DA2Y, Ireland; email info@obvape.ie.

I/we give notice that I/we cancel the contract for the following goods:
Goods:
Order number (if available):
Ordered on / received on:
Name:
Address:
Date:
Signature (only if sending on paper):