We offer a 15 day guarantee on all products sold on this site. The 15 day period starts from the date you receive your order. Faulty items may be returned to us for replacement within this time. Delivery costs for returns under guarantee will be borne by OB Vape. In addition to your 15-day returns guarantee, customers are entitled to a return goods within 7 working days of receipt under the European Union Distance Selling Act. If it over this time, please get in touch anyway and we will try our best to look after your matter.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable/Sealed goods such as E-Liquid's & Coil Heads, Tanks & Pods cannot be returned once used.
Only regular priced items may be returned if faulty, unfortunately sale items cannot be returned.
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.