Returns Policy

We offer a 15 day guarantee on all products sold on this site. The 15 day period starts from the date you receive your order. Faulty items may be returned to us for replacement within this time. Delivery costs for returns under guarantee will be borne by OB Vape. In addition to your 15-day returns guarantee, customers are entitled to a return goods within 7 working days of receipt under the European Union Distance Selling Act. If it over this time, please get in touch anyway and we will try our best to look after your matter.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable/Sealed goods such as E-Liquid's & Coil Heads, Tanks & Pods cannot be returned once used.

If an item is listed at an incorrect price on our website, we reserve the absolute right to amend the price to the correct amount or cancel the order if necessary. We will notify customers promptly if such a pricing discrepancy occurs and provide options to proceed with the correct price.

Returns Policy for Disposable Vapes
We strive to offer the best service to all our customers. Due to the nature of disposable vapes, we are unable to accept returns or provide replacements once the product has been used or opened. These items are designed for single use and cannot be resold or restocked for hygiene and safety reasons.

However, we understand that every situation is unique, and our top priority is ensuring you are satisfied with your purchase. If you have any questions or concerns about your disposable vape, or if you feel something isn’t right, please don't hesitate to reach out to us. While our policy is firm regarding returns, we’ll do our best to address your concerns and find a solution that works for you.

Sale items

Only regular priced items may be returned if faulty, unfortunately sale items cannot be returned. 

Shipping 

To return your product, you should mail your product to:

OB Vape
Unit 12B, Southgate Shopping Centre
Colp Cross, Drogheda, Co.Meath. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.