We offer a 15 day guarantee on all products sold on this site. The 15 day period starts from the date you receive your order. Faulty items may be returned to us for replacement within this time. Delivery costs for returns under guarantee will be borne by OB Vape. In addition to your 15-day returns guarantee, customers are entitled to a return goods within 7 working days of receipt under the European Union Distance Selling Act.